Privacy policy
Last updated: March 4, 2026
This Privacy Policy describes how Gentlesoft LLC ("Gentlesoft", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gentlesoft.store (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
For brand and community purposes, Gentlesoft may also be referenced on social platforms under the handle @shopgentlesoft.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. When we update this policy, we will revise the "Last updated" date at the top of this page and post the updated policy on our Site.
Your continued use of the Services after any updates indicates acceptance of the revised Privacy Policy.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months.
The information we collect and how we use it depends on how you interact with us.
We may use personal information to:
• Process and fulfill orders
• Communicate with you about orders or inquiries
• Provide customer support
• Improve our products and Services
• Prevent fraud and enhance security
• Comply with legal obligations
• Enforce our Terms of Service
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site.
When we use the term "personal information", we refer to information that identifies, relates to, describes, or can reasonably be associated with you.
Information You Provide Directly
You may provide the following information when interacting with our Services:
Contact Information
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Name
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Email address
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Shipping and billing address
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Phone number
Order Information
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Billing address
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Shipping address
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Payment confirmation
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Order details
Account Information
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Username and password
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Security credentials
Customer Support Communications
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Messages, questions, or other information submitted through our contact forms or email.
You may choose not to provide certain information, but doing so may limit your ability to use certain features of the Services.
Information Collected Automatically
We may automatically collect information about how you interact with the Site ("Usage Data").
This may include:
• Device information
• Browser type
• IP address
• Pages visited
• Time spent on pages
• Referring URLs
• Network connection data
This information may be collected using cookies, pixels, and similar technologies.
Information Obtained From Third Parties
We may obtain information from third-party providers who support our Services, including:
Shopify – our ecommerce platform provider
Payment processors – to securely process transactions
Analytics providers – to analyze website traffic and usage
Marketing partners – to help us deliver relevant advertising
Information obtained from third parties is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use personal information to:
• Process payments
• Fulfill orders
• Deliver products
• Manage accounts
• Handle returns or exchanges
• Send order confirmations and updates
Shopify may process certain information in accordance with Shopify's Privacy Policy.
Marketing and Advertising
We may use personal information to:
• Send marketing communications
• Inform you about promotions or new products
• Improve advertising relevance
• Personalize your experience
You may opt out of marketing communications at any time.
Security and Fraud Prevention
We use personal information to:
• Detect suspicious or fraudulent activity
• Protect our customers and business
• Secure our website and services
Customer Support and Service Improvement
We use information to:
• Respond to support requests
• Improve website functionality
• Enhance the customer experience
Cookies
Like many websites, we use cookies and similar technologies to improve your browsing experience.
Cookies help us:
• Remember preferences
• Improve site functionality
• Analyze traffic
• Support marketing and advertising
More information about Shopify cookies can be found here:
https://www.shopify.com/legal/cookies
Most browsers accept cookies automatically, but you may modify your browser settings to decline cookies if you prefer.
Please note that disabling cookies may affect certain features of the Site.
Global Privacy Control (GPC)
Our website recognizes the Global Privacy Control (GPC) signal.
If your browser sends this signal, we will treat it as a valid request to opt out of certain advertising or data-sharing activities for that device.
More information is available at:
https://globalprivacycontrol.org
How We Disclose Personal Information
We may share personal information with:
• Service providers and vendors who assist in operating our business
• Payment processors and fulfillment partners
• Marketing partners
• Analytics providers
• Legal or regulatory authorities when required by law
We only share personal information when necessary to provide services, comply with legal obligations, or protect our business.
Third-Party Websites
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices of external websites and encourage you to review their policies before providing personal information.
Children's Data
The Services are not intended to used by children, and we do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected without parental consent, we will delete that information promptly.
Security and Data Retention
We take reasonable measures to protect your personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to:
• Provide services
• Maintain accounts
• Fulfill legal obligations
• Resolve disputes
Your Privacy Rights
Depending on your location, you may have rights including:
• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to receive a copy of your personal data
• The right to restrict certain processing activities
• The right to withdraw consent for marketing communications
You may exercise these rights by contacting us using the information below.
We may request verification of your identity before fulfilling certain requests.
Complaints
If you have concerns about how your personal information is handled, please contact us.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
If you access our Services from outside the United States, please note that your information may be transferred to and processed in the United States.
By using the Services, you consent to this transfer.
Gentlesoft™ is a personal care brand operated by Gentlesoft LLC.
Our official website is gentlesoft.store.
Gentlesoft Comfort and Beauty® is a registered trademark associated with Gentlesoft's products, services, and brand identity.
Gentlesoft products and services may also be promoted through our official social media channels under the handle @shopgentlesoft.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Gentlesoft LLC
2630 W Broward Blvd
Suite 203-1700
Fort Lauderdale, FL 33312-1314
United States
For faster assistance, please include your order number in your message.