FAQ
Frequently Asked Questions
What is Gentlesoft?
Gentlesoft LLC is an emerging botanical hair and skincare business offering gentle, naturally sourced self-care products designed for everyday cosmetic use. We focus on ingredient awareness, clear guidance, and routines that feel simple and intentional.
What makes Gentlesoft different?
Gentlesoft blends products with education. Instead of relying on bold claims or complicated routines, we prioritize gentle formulations, ingredient awareness, and practical guidance to help customers feel confident in their self-care choices.
Are Gentlesoft products natural?
Gentlesoft products are made with thoughtfully selected, naturally sourced ingredients. We focus on gentle cosmetic care and ingredient awareness rather than absolute claims.
Do you list all ingredients?
Gentlesoft focuses on ingredient awareness by highlighting key ingredients and providing clear guidance for use. Because our products are made in small batches and may evolve as formulas are refined, full ingredient details are available upon request.
Are your products vegan?
Some Gentlesoft products may contain ingredients such as beeswax, while others may be vegan-friendly. Please review individual product descriptions or contact us if you have specific ingredient preferences or sensitivities.
Are Gentlesoft products safe for sensitive skin?
Everyone’s skin is different. Gentlesoft products are designed for gentle, everyday cosmetic use, but we recommend performing a patch test before full application, especially if you have sensitive skin or known allergies.
How should I use Gentlesoft products?
Each product includes basic usage guidance to support everyday self-care routines. Always use as directed, avoid contact with eyes, and discontinue use if irritation occurs.
Are your products handmade?
Gentlesoft products are developed through small-batch production and ongoing refinement. This allows us to focus on care, consistency, and quality as we grow.
Do your products treat or heal hair or skin conditions?
No. Gentlesoft products are intended for external cosmetic use only. They are not intended to diagnose, treat, cure, or prevent any medical conditions.
Do you test on animals?
Gentlesoft does not test finished products on animals.
Where are Gentlesoft products made?
Gentlesoft products are developed and produced in small batches in the United States.
How long does shipping take?
Orders are typically processed within the timeframe listed on our Shipping & Returns page. Shipping times may vary based on location and carrier.
Do you accept returns?
Please review our Shipping & Returns policy for information on returns, exchanges, and order issues.
How can I contact Gentlesoft?
You can reach us through the Contact page on our website. We’re happy to help with questions about products, ingredients, or orders.
Where can I learn more about Gentlesoft?
Visit our About page to learn more about our story, values, and approach to self-care.